Website privacy notice — Regent Orthodontics

This notice reproduces POL-55, the practice’s website privacy notice. It takes effect when the practice opens to patients, which cannot happen until RQIA has granted registration. Until then it is published so that it can be read and checked.

Information about patients undergoing treatment is covered by our patient privacy notice, which you are given at your first appointment. This page is about the website.

Who is responsible

DY Destiny Limited, trading as Regent Orthodontics, 11/11A Regent Street, Newtownards, BT23 4AB. Registered in Northern Ireland no. NI695932. We are the data controller for the information described here and are registered with the Information Commissioner's Office under registration number C1975741.

This notice applies to regentorthodontics.com and any other website or online booking page operated by the practice. Write to admin@regentorthodontics.com about anything on this page.

What we collect, and why

If you complete an enquiry or booking form

Your name, contact details and whatever you choose to tell us about your enquiry. We use it to answer you and, if you go on to become a patient, it forms the start of your clinical record.

Our lawful basis is that the processing is necessary to take steps at your request before entering a contract. Where you tell us something about your health, our condition for processing that is the provision of health care under Article 9(2)(h) of the UK GDPR.

If you telephone or email us

The same applies. We do not record telephone calls.

If you visit the website

Technical information about your device and how you used the site, in the ways described in our cookie policy.

Some of this is exempt from consent under Schedule A1 to the Privacy and Electronic Communications Regulations; anything that is not is set only if you agree.

If you ask us to keep you informed

Your contact details, on the basis of your consent, which you can withdraw at any time using the link in any message we send or by telling us.

We do not buy lists, we do not sell your information, and we do not use it to make automated decisions about you or to build a profile of you.

Who else sees it

Organisations that provide services to us — the supplier of our practice management system, our website and email providers, and payment providers — under a written contract that requires them to protect your information and use it only on our instructions. A current list is available on request.
A regulator such as RQIA or the General Dental Council, where we are required to disclose
Anyone else the law requires, or where it is needed to protect someone from serious harm

Disclosures of that kind are recorded. We do not transfer your information outside the United Kingdom unless an appropriate safeguard recognised by UK law is in place, and where we do, we will tell you which one.

How long we keep it

Enquiries that do not become appointments are kept for 12 months and then deleted
Where you become a patient, your records are kept for the periods in our records policy: for adults, a minimum of 11 years; for children, until their 25th birthday or 11 years, whichever is longer
Marketing consents are kept until you withdraw them

Cookies

This website sets no cookies of its own, stores nothing on your device and does not track you. It loads nothing from anywhere else either — the typefaces are served from this site, so visiting it does not make your browser contact a third party.

Your rights

You have the right to:

Ask for a copy of the information we hold about you
Have it corrected if it is wrong
Ask us to delete it
Ask us to restrict what we do with it
Object to what we are doing with it
Ask for your information in a portable form

Some of these rights are qualified where we are required by law to keep clinical records. We will respond within one month.

If you are unhappy with how we have handled your information, please tell us. We will acknowledge your complaint within five working days, investigate it, and give you a substantive response within one month.

You can complain to the ICO at any time, whether or not you have come to us first, and doing so will not affect your care or how we treat you. The Information Commissioner's Office is at ico.org.uk, 0303 123 1113.

Changes to this notice

We review this notice at least annually and whenever we change what we collect or who we share it with. The version in force is the one published here. Where a change materially affects you, we will draw it to your attention rather than relying on you noticing.

What happens to your information.